IEEE

IEEE 20000-2-2013

IEEE Standard -- Adoption of ISO/IEC 20000-2:2012, Information technology -- Service management -- Part 2: Guidance on the application of service management systems

IEEE 20000-2-2013

IEEE Standard -- Adoption of ISO/IEC 20000-2:2012, Information technology -- Service management -- Part 2: Guidance on the application of service management systems


IEEE 20000-2-2013

Стандарт IEEE - Принятие ISO / IEC 20000-2: 2012, Информационные технологии - Управление услугами - Часть 2: Руководство по применению систем управления услугами


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03.06.2013
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IEEE 20000-2-2013 IEEE Standard -- Adoption of ISO/IEC 20000-2:2012, Information technology -- Service management -- Part 2: Guidance on the application of service management systems

IEEE 20000-2-2013 Стандарт IEEE - Принятие ISO / IEC 20000-2: 2012, Информационные технологии - Управление услугами - Часть 2: Руководство по применению систем управления услугами

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1.1. General.This part of ISO/IEC 20000 provides guidance on the application of an SMS based on ISO/IEC 20000-1. This part of ISO/IEC 20000 provides examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This part of ISO/IEC 20000 is independent of specific best practice frameworks and the service provider can apply a combination of generally accepted guidance and their own techniques.Figure 2 shows the processes from Clauses 6 to 9 in the central box. The Clause 5 design and transition of new or changed services process surrounds the Clause 6 to 9 processes. This shows that the new or changed services are operated by the processes in the central box. When there are no new or changed services to which Clause 5 applies, all services can be delivered directly by Clauses 6 to 9.The interfaces between the service management processes and the relationships between different components of the SMS may be implemented differently by different service providers. The nature of the relationship between the service provider and the customer can also influence how the SMS is implemented to fulfill the requirements of ISO/IEC 20000-1. For these reasons the interfaces between p

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[2] IEEE Computer Society

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